How Are We Doing

At North Valley Bank, we're striving to exceed your expectations, every time.
how are we doing - north valley bank
1. Please tell us your name, zip code and e-mail (optional):
Zip Code
Email Address
2. What kind of banking relationship do you have with us?

3. What are the primary reasons you chose North Valley Bank (check all that apply)?

4. What was the reason for your most recent telephone call to North Valley Bank?

5. What would you rate the service you received during this telephone call?

6. Does North Valley Bank’s loan products meet your needs?

7. Does North Valley Bank’s deposit products meet your needs?

8. Do we offer a variety of product options to meet all of your needs?

9. What online products do you use?

10. Does North Valley Bank’s online banking services meet your needs?

11. Do you receive friendly and efficient service at North Valley Bank?

12. Is our staff knowledgeable and well-trained?

13. Do you feel our staff is professional and courteous?

14. Overall, how would you rate the service from North Valley Bank?

15. Do you feel like North Valley Bank values you as a customer?

16. Would you recommend North Valley Bank to your family, friends and business associates?

17. How would you rate the overall look of North Valley Bank’s new website?

18. Did you feel our new website is user-friendly?

19. Would you like to be contacted by a customer service representative?

20. Other Comments and/or Concerns:


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